Cancellation Policy

Set out below are the terms on which Beauty & Shine provides service to its clients. Please ensure that you have read and fully understood them prior to booking any Beauty & Shine treatment. We reserve the right to change our T&Cs from time to time.

 

Appointments

  • Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Beauty & Shine will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
  • Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
  • Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the salon at any times.

Cancellations

Deposit and Cancellation Policy Booking a consultation:-

  • We take a fully refundable deposit 50% of booking value for all our consultations including those that are free of charge(£10). Should you need to cancel or reschedule we kindly ask that you call us 48 hours before your appointment.  Failure to give the full notice will result in the deposit being taken by the clinic.  This allows us to manage our diaries and offer the appointment time to another customer. Your deposit can be refunded in clinic or used against treatment or product
  • Booking Single treatments or chargeable consultations:-
  • We take a fully refundable deposit of £10 for all our consultations or 50% appointment value when booking in single treatments, this is refunded should you need to cancel, or when you attend the deposit will be deducted from your consultation or treatment cost. Failure to give the full notice will result in the deposit being taken by the clinic.  This allows us to manage our diaries and offer the appointment time to another customer.
  • Booking treatment off a pre-paid treatment package:-
  • Should you need to cancel or reschedule we kindly ask that you call us no later than 48 hours before your appointment. Failure to give the full notice will result in the treatment being redeemed by the clinic.  This allows us to manage our diaries and offer the appointment time to another customer.

Appointments and cancellations

  • All our therapists are trained and approved in accordance with the company’s treatment protocols and therefore Beauty & Shine does not guarantee continued treatment with a named therapist.
  • If you are unable to attend your appointment, please contact us immediately on 0207 622 5884. We will need to know that you wish to cancel 48 hours before your appointment is due. Failure to cancel or rearrange at least 48 hours before your appointment will result in the loss of the treatment from your treatment package or deposit being redeemed for single booking treatments.
  • Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment, full price will be charged, treatment package service will be redeemed. Beauty & Shine will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
  • Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
  • Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the treatment package treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.

.

Credit card details, deposits and payments

  • To secure an appointment with Beauty & Shine a deposit is required.
  • A deposit will be charged at the time of booking, in order to secure the appointment. For clients with more than 2 no shows we reserve the right to ask for the full amount when making the booking.
  • Deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by the client following twelve months of inactivity Beauty & Shine reserves the right to withhold the deposit.
  • These charges will not be applied to clients booking an appointment from their existing value package of treatment..

Courses of treatments

  • All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
  • Packages, course of treatments are only refundable for medical reasons. We require medical evidence for any refund requests. Any refund agreed is calculated by deducting the full list price of all treatments already taken at full price, plus any charged for non-attendance, from the total price of the course of treatment, plus £20 administrative and service fee, with the difference returned to you or credited to your account.
  • If you change your mind about your purchase within 14 days, we are happy to exchange it for another treatment or product or offer you a credit note. This is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance plus £20 administrative and service fee.

Treatment suitability

  • We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

Liability

  • Beauty & Shine will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
  • It is the client’s responsibility to ensure that he or she provide Beauty & Shine with all relevant medical details prior to each treatment. Beauty & Shine will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
  • The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Beauty & Shine regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Beauty & Shine liability for death or any personal injury resulting from Beauty & Shine’s negligence.

Your right to complain

  • Beauty & Shine endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at Beauty & Shine you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Beauty & Shine will be pleased to help and support you through the process.
  • The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
  • If your complaint is treatment related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team, including the Clinic Manager. The objective of this is to provide an explanation or a solution to your concerns.
  • We aim to respond to any complaints within 20 working days.